FAQ

In Italy shipping is free for orders over €200; below that, an €8 courier fee applies. International shipping is free over €200, otherwise the fee is €15.

Delivery usually takes 2–5 working days. Shipments and deliveries are not made on Saturdays, Sundays or public holidays. If you choose a payment method that requires verification (e.g. bank transfer), the order ships after payment confirmation.

Once your order has shipped you can request tracking by writing to customer service at info@neirami.it. You can also follow your order status at any time from your account.

If you are not satisfied with your purchase you can return the garment within 10 days of delivery. Garments must be tried on with care, without removing tags, accessories or labels, and returned in their original packaging to: NEIRAMI, Via dei Pignattari 176, bl. 37 Centergross, 40050 Funo d'Argelato (BO), Italy. Then send the shipment tracking number by email to info@neirami.it.

Return shipping costs are borne by the customer. We cannot accept returns of products without tags or labels, or not in their original packaging.

Yes: once we receive the returned parcel you can choose between a replacement or a refund. If you opt for a replacement, let us know your new choice by email at info@neirami.it.

We accept credit, debit and prepaid cards (Visa, MasterCard, American Express, Maestro, MyBank), PayPal and bank transfer.

Yes: all transactions are protected by the most advanced security systems, which make personal and payment data unreadable to third parties. After your purchase you receive a summary email with all order details.

After your purchase is confirmed we send you an email with our bank details. Any bank charges are borne by the customer. The order ships as soon as the payment is credited, which can take up to 5 working days.

NEIRAMI products are sold by DITRAVERSO S.R.L., based in via dei Pellicciai 1 - BL. 8 Centergross, 40050 Funo di Argelato (BO), Italy — VAT no. 04080601208.

You can write to us at any time at info@neirami.it or use the form on the Contact page: we will get back to you as soon as possible.